Help Desk from Macrostar provides your users a single point of contact for all IT related questions, incidents and requests. Through our support process, your users can contact our support staffs efficiently, get the clear status on the case being handled and get problem solved so that user can get back to work as quickly as possible.
- – Contact options: phone, email, chat, web portal.
- – Instant status and updates via support agents or web portal.
- – End-to-end Problem Management
- – Support agents trained on Microsoft and CISCO products
- – Adhere to ITIL best practices
